Question 1

What is a credit?

Accepted Answer

Each credit represents one persona executing one flow through your application. A flow consists of 7-10 steps that the AI persona navigates, including screenshots, video recording, and a full experience report with NPS score. Running 5 personas through 1 flow = 5 credits.

Question 2

How many credits do I need?

Accepted Answer

It depends on your testing needs. A typical startup might run 5-10 flows with 5 personas each, using 25-50 credits per testing cycle. The Starter plan (50 credits/month) covers most early-stage needs.

Question 3

Why no free tier?

Accepted Answer

SimUser AI uses compute-intensive resources for each test (LLM inference, browser automation, video recording, storage). Free tiers in AI products typically lead to 95-98% non-converting users who represent pure cost. Instead, we offer a 7-day free trial with 10 credits — enough to experience the full value before committing.

Question 4

How is this different from E2E testing?

Accepted Answer

E2E testing tools (Playwright, Cypress) verify whether features work — 'does the button click?'. SimUser AI evaluates whether features deliver a good experience — 'would a first-time user understand this flow?'. We complement E2E testing, not replace it.

Question 5

Can I create custom personas?

Accepted Answer

Yes! Beyond the 7 built-in personas, you can create custom personas tailored to your specific product and audience. Define tech savviness, patience level, goals, and frustration triggers to match your actual users.

Question 6

What browsers are supported?

Accepted Answer

SimUser AI uses Playwright for browser automation, supporting Chromium, Firefox, and WebKit — covering approximately 95% of global browser usage. Mobile device emulation is also available with 30+ device descriptors.

Question 7

Do you store my application credentials?

Accepted Answer

Credentials are encrypted at rest (AES-256) and in transit (TLS 1.3), stored in AWS Secrets Manager, and never logged or transmitted to LLM inference endpoints. They are only used during test execution.

Question 8

What happens when my app changes?

Accepted Answer

SimUser AI's self-healing engine automatically detects code changes, re-discovers affected flows, and adapts test definitions — eliminating the 60-80% maintenance burden that plagues traditional test automation.

Capability	AI Interview Tool	Design Analyzer	Crowdsourced Testing
AI persona simulation	text-only	prototypes
Live web app testing			human
Qualitative UX feedback			human
NPS scoring
Video recording
Auto flow discovery
Self-healing flows
Credit-based pricing
Startup-friendly pricing
No human testers needed

Simple, Credit-Based Pricing

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